← Clean

Support

For all support questions, email jasperabundant@gmail.com. Typical reply within 48 hours.

FAQ

Is anything uploaded?
No. Clean contains zero third-party SDKs that initiate network calls. Photos, fingerprints, and your scan history all stay on your device.
I deleted photos by accident. Can I get them back?
Yes. Open Apple Photos → Albums → Recently Deleted. Anything you deleted via Clean is there for 30 days from the moment you confirmed in the system dialog.
How do I cancel my subscription?
iOS Settings → Apple ID (tap your name at the top) → Subscriptions → Clean → Cancel Subscription. We never see your payment information; Apple processes all billing.
Does Clean work with iCloud Photos?
Yes, but it only fingerprints photos that have already been downloaded to the device. If an asset is "iCloud-only" Clean skips it and shows a note. Open the photo in Apple Photos to download, then rescan.
Why don't I see Apple Watch / iPad versions?
Clean is iPhone-only in v1.0. iPad / Mac (via Designed for iPad) and Apple Watch overview are planned for v2.0.
Why is the Vision engine only on Pro+?
Vision feature print uses the Neural Engine and is significantly more compute-intensive than perceptual hashing. The Pro+ tier covers the compute cost of running it on tens of thousands of photos per scan.
Where is my data?
On your iPhone, inside the app's sandbox. The fingerprint cache is excluded from iCloud Backup. You can wipe it any time by deleting and reinstalling Clean.
Can I get a refund?
Apple processes all refunds. Open reportaproblem.apple.com and select your Clean subscription. We don't have access to your payment data and cannot issue refunds directly.

Contact

jasperabundant@gmail.com

+60 17 7023664