If something isn't working in Daily, email jasperabundant@gmail.com. Include your iOS version, iPhone model, and a short description of what you saw and what you expected. We answer within 48 hours.
You and your friend must be on the same app version. Each puzzle is generated from a SHA-256 hash of (puzzle type, UTC calendar date, app secret). Same version + same UTC date = same puzzle. If you updated and your friend didn't, your daily word may differ for one day.
Streaks are stored on-device. They reset only if you miss a calendar day. If you flew across a date line and lost a day, that's the cost of the magic of time zones. We use UTC for the puzzle but local midnight for the streak window.
Open Settings inside Daily → Restore purchases. Make sure you're signed into the same Apple ID that bought the subscription. If it still doesn't restore, contact us.
Open the iOS Settings app → tap your name at the top → Subscriptions → Daily → Cancel. Or from inside Daily: Settings → Manage subscriptions.
Yes. After installing on iPhone, the Daily Watch app installs automatically. The complication shows today's progress. Pro / Pro+ required for the complication.
No. Pay-to-hint corrupts the daily puzzle promise. We won't add it.