Support

Email jasperabundant@gmail.com. We reply within two business days, sometimes faster.

Frequently asked questions

I subscribed but Pro features are still locked.

Open Settings tab → Restore Purchases. If that doesn't help, check iOS Settings → your Apple ID → Subscriptions to confirm the subscription is active.

Where is my resume stored?

On your device. If you turned on iCloud sync (Pro+), also in your own iCloud private database. Resumely never sees it.

I'm on iPhone 14 — why is AI Polish disabled?

Apple Intelligence requires an iPhone 15 Pro or newer (or iPad with M-series chip) on iOS 26.0+. On other devices Resumely still works fully — bullet polish uses a deterministic on-device fallback.

How do I cancel my subscription?

iOS Settings → your Apple ID → Subscriptions → Resumely → Cancel. You'll keep paid features until the end of the current period.

My PDF is being rejected by Workday / Greenhouse.

Switch to the ATS Plain template. It strips all visual flourishes and uses standard fonts that 100% of ATS systems parse correctly.

Can I export to .docx?

Coming in v2.0. v1.x exports PDF only.

I need a refund.

Apple handles refunds. Use reportaproblem.apple.com. We don't see your card, so we can't process a refund directly — but we'll happily back any reasonable request you send Apple.