Support

FAQ

Where are my documents stored?

On this iPhone. If you turn on iCloud sync (Pro feature), they are also written to your own private iCloud database — never to a server we operate.

How does iPhone Spotlight integration work?

When you enable "Include in iPhone Spotlight" in Settings, Scan submits document titles and OCR text to Apple's on-device Core Spotlight index. Search from the Home Screen pull-down to find a page across years of documents.

Can I export everything?

Yes. Pro+ users tap "Export Archive" in the People tab to generate a single .zip containing originals, multi-page searchable PDFs, and a CSV index. Save it to Files, AirDrop, or email it to yourself.

What languages does the OCR support?

Apple Vision autodetects: English, Simplified Chinese, Traditional Chinese, French, German, Spanish, Italian, Portuguese, Japanese, Korean, Russian, Arabic, and Turkish. Handwriting accuracy varies.

How do I cancel my subscription?

Open Settings → Apple ID → Subscriptions → Scan, then tap Cancel. Cancellation takes effect at the end of the current billing period.

I want to delete all my data.

Uninstall the Scan app from your iPhone. If you used iCloud sync, also remove the CloudKit copy from Settings → Apple ID → iCloud → Manage Storage → Scan.

Restore Purchases isn't working.

Open Scan → Settings → Subscription → tap "Restore Purchases". Make sure you're signed into the same Apple ID that purchased the subscription. If still stuck, email us with the Apple ID's purchase receipt date.