Streak — Support

We aim to reply to support emails within 48 hours.

Frequently asked

I tapped Done by accident. How do I un-do?

Tap the same checkmark again. It toggles. You can also long-press a habit row on the Today tab for more options.

I missed a day. My streak reset. Can I restore it?

No. The whole point of the chain is that it is honest. Streak deliberately does not let you buy back a broken chain — that corrupts the method. Pro users can mark a day as a Skip (vacation / sick) before the day ends, which preserves the chain.

The Lock Screen widget isn't refreshing.

iOS rate-limits widget updates to roughly every 15 minutes. Tapping a habit in the widget updates immediately. Apple may sometimes batch reloads to save battery.

HealthKit auto-complete isn't marking my habit done.

1. Go to Settings → Privacy & Security → Health → Streak and confirm read access is granted for the linked metric. 2. The threshold is evaluated once per day around midnight or whenever HealthKit notifies us — so very recent activity (e.g. a walk you finished 30 seconds ago) might not register immediately.

How do I cancel my subscription?

On your iPhone: Settings → [your name] → Subscriptions → Streak. You can also manage from inside Streak: Settings tab → Manage subscription.

Can I sync between iPhone and iPad?

Yes, with Streak Pro+. Sync uses your own iCloud account; no Atrium server is involved.

I want to delete all my data.

Delete the app from your device. There is nothing on any server to delete. If you also want to wipe iCloud copies (Pro+ users), open Settings → [your name] → iCloud → Manage Account Storage → Streak → Delete Data.