Support

Subkeep is built by one person. Email gets the fastest reply.

Email: jasperabundant@gmail.com
Response time: usually within 24 hours, GMT+8 business hours.

Common questions

How do I export my Gmail .mbox?

Go to Google Takeout → Deselect all → Pick "Mail" → choose "Include all messages" or filter by label → Create export. Google emails you a download link. Save the .mbox file to iCloud Drive on your iPhone, then in Subkeep tap Import → Import from Gmail .mbox and pick that file. Parsing happens on-device.

The cancellation deep link doesn't work / lands on a broken page.

Providers occasionally change their cancellation URLs. Email us the service name and we'll push an update with the corrected URL in the next app release. In the meantime, search the provider's site for "cancel subscription" and use Subkeep's Mark as cancelled button to update your records.

Subkeep didn't detect a subscription in my .mbox.

Subkeep ships with templates for ~50 services in v1.0 (growing to 200+ in v1.1). If a service isn't in the template library, add it manually via the + button on the Subscriptions tab. Reply to the support email with the provider's name and we'll add it to the template library for the next release.

I bought Pro on my old phone — how do I unlock it on the new one?

Sign in to the App Store with the same Apple ID, open Subkeep → Settings → Subscription → Restore purchases. Apple's StoreKit will hand the entitlement to the app within a few seconds.

How do I cancel my Subkeep subscription?

Open iOS Settings → Apple ID → Subscriptions → Subkeep, then tap Cancel. Your existing Subkeep data stays on the device.

Does Subkeep work offline?

Yes — entirely. The only runtime network calls are Apple's StoreKit handshake, optional CloudKit sync (Pro+), and the user-initiated Safari open. The app is otherwise fully usable offline.

Does Subkeep have an Apple Watch app?

Coming in Subkeep 1.3 (Pro+ tier). The watch app shows monthly spend on the complication and surfaces today's upcoming renewals.

Can I use Subkeep with a screen reader?

Yes. Every interactive element has an accessibility label, dynamic type is supported across the app, and the paywall close button is a 44×44 hit target as required by HIG.

← Back to Subkeep