Lingo · Support

Email jasperabundant@gmail.com. One-person team — you'll usually hear back within a day.

Quick answers

I'm on a flight — will translation work?

Yes, as long as you downloaded the language pack while you had internet. Tap Translate once on any pair while online to trigger Apple's standard pack-download sheet. After that the pair works offline forever.

How do I cancel a subscription?

iOS Settings → your name at top → Subscriptions → Lingo Membership → Cancel. Cancel at least 24 hours before the period ends.

How do I get a refund?

Use Apple's reportaproblem.apple.com within 14 days. Refunds are issued by Apple, not by us.

Where are my translations stored?

On this device, in SwiftData. If you turn on iCloud sync (Pro+), they're additionally stored in your private iCloud database.

Why isn't pair X → Y available?

Lingo uses Apple's Translation framework. Apple controls the supported pair list and adds languages over time. If your pair is missing today, it may show up in a future iOS update with no action from us.

The Safari extension isn't appearing.

Open Settings → Apps → Safari → Extensions → Lingo for Safari → enable. Then on any web page, tap the "Aa" button in Safari → Manage Extensions → Lingo.

I want to translate a long PDF.

Drop it into the Documents tab. Pro+ required. Pages translate one by one; you can leave the app and the work continues in the background.

I have feedback / a feature request.

Reply to any App Store review (we read them) or email us. We ship a new version every few weeks.

Contact

Zhang Jiahao · jasperabundant@gmail.com