Color · we want it to work for you
We reply within 2 business days. Include your iPhone model and iOS version so we can reproduce any issue quickly.
Personal colour analysis is part objective measurement, part artistic judgement. Color uses the deterministic 12-season rule set (skin LAB hue, lightness, eye/hair chroma). A professional may weight signals differently and account for things a camera misses — natural daylight reflections, subtle vein-tone cues, etc. Treat Color's result as a strong shortlist, not a verdict.
Lighting is everything. Try standing near a window in indirect natural daylight. Avoid overhead fluorescents, mixed warm/cool indoor light, or strong make-up that masks your natural undertone.
Open Settings → Apple ID → Subscriptions on your iPhone, tap Color, and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you keep Pro features until then.
Open Color → Settings → Restore purchases. As long as you're signed into the same Apple ID, your subscription returns immediately.
On your iPhone, in a SwiftData store protected with NSFileProtectionComplete. Pro+ users can opt in to CloudKit sync, which uses your own iCloud account with Apple's end-to-end encryption — we never have access.
Saved palettes and closet items disappear with the app unless you have Pro+ CloudKit sync enabled, in which case they reload when you reinstall and sign back in to iCloud.
Pro+ supports Apple Family Sharing for up to 5 family members. Set it up in iOS Settings → Family.