Support
FAQ
How do I erase a person from a photo?
Pick the photo, then drag your finger across the person — including their shadow on the ground. Tap "Clean". The on-device model fills in the background. For tricky shots (sand, brick, water), tap "HD" for the cloud-grade fill.
Are my photos uploaded anywhere?
By default, no. Standard cleanups run entirely on your iPhone. The only feature that uploads is "Cloud HD", which is opt-in per photo and the file is encrypted in transit and deleted from our servers within 60 seconds. We never train models on your photos.
Does Cleanup AI work without internet?
Yes. The default brush-and-tap flow is fully offline. Only "Cloud HD" requires a network connection.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open iOS Settings → tap your name at the top → Subscriptions → Cleanup AI → Cancel Subscription.
How do I get a refund?
Refunds are issued by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Cleanup AI purchase, and tap "Request a Refund".
What's the difference between Free and Pro?
Free: 3 cleanups per day, on-device only, full quality, no watermark, no nags.
Pro: unlimited cleanups, Cloud HD for photo-real fills on tough textures, batch mode (apply one removal across many photos), and Apple Pencil pressure sensitivity.
The fill looks smudgy or fake. What do I do?
That usually means the on-device model didn't have enough surrounding context. Two fixes: (1) brush a slightly tighter shape and try Clean again, or (2) tap "HD" to use the cloud-grade model — it's dramatically better on textures like sand, brick, grass, and water.
Do you watermark free output?
No. Output is full quality regardless of plan.
Can I share photos to Instagram, WhatsApp, etc.?
Yes — saving and sharing are free. Tap the share icon in the editor and use the standard iOS share sheet.
How do I undo a cleanup I'm not happy with?
Tap the back-arrow (↩️) in the editor toolbar. Every cleanup is in the history stack so you can step back as many times as you need. Your original photo is never overwritten — saved files go to a "Cleaned Up" album in Photos.
Does it support Apple Pencil?
Yes, fully. Pressure controls brush width in real time. Most photos work fine with a finger; Pencil is mainly for portrait work and tight edges.
Is Cleanup AI available outside the US?
Yes. The App Store ships Cleanup AI in 175 regions. The UI is currently English only; localization is on the roadmap.
How do I restore a purchase on a new device?
Open the app, tap "Go Pro" or open Settings → "Restore purchases". Sign in with the same Apple ID you used for the original purchase.
What does "batch mode" do?
Batch lets you select up to 50 photos and remove the same target (a specific person via face cluster, or a category like trash bins) from all of them in one tap. Background processing keeps going if you switch apps; a Live Activity tracks progress.
Still stuck?
Email jasperabundant@gmail.com with:
- iPhone model and iOS version
- Cleanup AI version (in Settings → About)
- A short description of the problem
- If a specific photo failed, attaching it helps us diagnose