Support
We read every email. Replies usually within two business days.
Please include: your iOS version, your Pool version (Settings → About, inside the App), and a short description of what happened.
Frequently asked
How do I see how much time is left during a session?
Long-press anywhere on the active session screen for ~0.4s to reveal the remaining minutes/seconds. The number fades back out after about 3 seconds. By design Pool keeps numbers hidden, because the whole point is to feel time leaving rather than reading it.
How do I end a session early?
Tap the small "Abort" pill in the top-right corner of the active session screen. It needs two taps to confirm, plus an alert, so it's hard to trigger by accident. Aborted sessions are recorded silently in your History without judgment — there's no shame counter.
Where is my session history?
From the shape picker (the home screen of the App), pull down to reveal your history. Each row shows shape, duration, date, and whether the session completed or was aborted.
How do I cancel my subscription?
Subscriptions are billed by Apple, not by us. To cancel: Settings → [your name] → Subscriptions → Pool, then tap "Cancel Subscription". Cancellation takes effect at the end of the current billing period; you keep Pool Pro access until then.
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and select Pool. We don't have access to your payment information and can't issue refunds directly.
I bought Pro on another device — how do I unlock it here?
Open the paywall in Pool (tap a locked shape, or the upgrade nudge on the home screen) and tap Restore Purchases at the bottom. Make sure you're signed into the same Apple ID you used for the original purchase.
Do you collect my data?
No. Pool collects no personal information. Sessions, history, and Companion chats live only on your device. There is no Pool account and no Pool server. See the Privacy Policy for the full breakdown.
Is Companion a real AI?
No. Companion is a procedural template engine that runs entirely on your device. It detects rough mood from keywords and assembles replies from a large bank of pre-written phrases. Nothing you type is sent to any server, and Pool does not use any third-party AI service.
How do I delete my data?
Open Companion and tap the trash icon to clear chat history. Open History to remove session entries. Or simply uninstall Pool — all data is removed with the App.
Live Activity isn't showing on my Lock Screen.
Three things to check:
- Pool Pro is required for Lock Screen Live Activities.
- iOS Settings → Pool → Live Activities must be ON.
- You need to start a Pool session — Live Activities only appear during a session.
The App froze / crashed.
Force-quit Pool (swipe up on the App Switcher card) and reopen it. Your history and chat are preserved across restarts. If the issue keeps happening, please email jasperabundant@gmail.com with your iOS version and what you were doing at the time.
Will Pool come to Android / Web?
Pool is iOS-native by design — Live Activities and the Dynamic Island are central to how it works. We have no plans for Android or Web at this time.
Found a bug or want to suggest a feature?
Email jasperabundant@gmail.com. Bug reports with screenshots and reproduction steps are gold.